Why should I read these FAQs?- These FAQs are here because we want you to understand how we operate and what you can expect from us. Please feel free to call us at 1300 274 822 if you have questions about any of these FAQs. We want to make this an enjoyable experience for everyone and we look forward to working with you!
- How soon after I place my order will I get my report?
- All inspection reports are emailed along with Car History Check reports within 2 hours after the inspector has completed his checks.
- When do I pay for the inspection?
- We are a pre-pay service. You pay for the inspection when you place your order. If the vehicle sells before we dispatch an inspector, we will put your order on hold and you can use the amount paid towards inspection of another vehicle.
- Please explain the ETA
- The ETA is the day that the inspector is planning to do the inspection. If the seller isn't available on the day that the inspector is planning to do the inspection, the ETA will be reset and you will be notified. There may be an instance where an inspector sets an ETA and is able to do it sooner. In that instance, the ETA may not be updated, he will upload the report instead. We always do our best to get inspections done as soon as we can!
- I bought a plane ticket/arranged for transportation. How quickly can you do the inspection?
- Please don't purchase a plane ticket or arrange for transportation until you have your report in your hand. Things can change unexpectedly due to circumstances outside of our control. Be prepared to deal with delays should they arise.
- My registration is expired. Can I hire you to do an inspection?
- No. We do pre-purchase inspections before you buy the vehicle to make sure that the vehicle is in good shape. We do not perform any types of state required inspections. You should contact your Department of Motor Vehicles to see if they can help you.
- How do I view my report?
- You will receive your detailed vehicle inspection report at the completion of the inspection via email. You will receive the vehicle's CarHistory report within 3 hours of after the completion of the inspection.
- Can I get a verbal report?
- Yes our are inspectors are more than welcome to assist with all questions via phone and will endeavour to give you a call back as soon possible.
- My seller called to tell me that nobody has contacted them yet.
- Our inspectors will contact the seller/dealership between 4-6 PM a day before inspection. This allows the inspector to organise his day efficiently.
- Can I place my order outside regular business hours?
- Yes.
- What if the seller doesn't show for the inspection?
- If the seller of the vehicle makes an appointment with the inspector and then doesn't show, you will receive a report with a picture of the location of the vehicle to let you know that the inspector was there to do the inspection. The inspector will call before going to the vehicle to verify that the vehicle is still available.
- What if my inspection is delayed due to the vehicle needing repairs?
- Our inspector will work with your seller to find out when the repairs to the vehicle will be completed. When the seller notifies the inspector that the vehicle is ready for inspection, the inspector will schedule the inspection for his next availability.
- Do I need to be at the inspection?
- No. Remember, our service is designed to help you save time and not have to worry! We'll do all the work here! Just kick back and relax and we'll get your vehicle inspected and write up your report as soon as we can!
- Will you share the report with the seller?
- No. We do our best to keep any issues from the seller. Unless something major happens during the inspection or the seller is hovering over the inspector during the inspection, our inspectors are trained to make the seller think that everything is going well during the inspection. We do this so that the seller will welcome our inspector to come back and do more inspections.
- Will you look at a vehicle that is listed on eBay?
- Yes. Call us to make sure that we can have the area covered before the auction ends. Please allow 2 to 3 business day lead time.
- Do you look at vehicles that are at auction houses?
- Yes. We are able to look at auction vehicles. Make sure that you verify first with the auction house that we can come out and look at the vehicle. Some auction houses do not allow inspections. Be aware that some auction houses will not allow a test drive due to the current condition of the vehicle or because the vehicle may be blocked in by other vehicles. Some auction houses do not allow the inspector to bring his camera with him. The best thing to do is to confirm with the auction house what they will allow us to do. Our inspectors will not register to gain entry to an auction.
- Do you check for cigarette smoke?
- Yes. Cigarette smoke odors can be hidden by sneaky sellers, who use special chemicals that can make the vehicle smell like it has never been smoked in. Even if the inspector doesn't smell it during the inspection, the odor will likely return and return with a vengeance. If we say it doesn't smell like smoke and it does when you get the vehicle, this is why.
- Do you look for previous accident damage and flood damage?
- Yes. We do our best to check for these items. It's not always possible to see previous accident or flood damage but we do our best.
- Do you inspect for rust to the frame or a damaged frame?
- Yes. We visually look to see if we see anything wrong with the frame. Just because we do not see any damage does not mean that the frame is not bent. The only way to be sure is to have the vehicle put on a frame machine and measured. This is expensive and will need to be brought to a frame specialist.
- Do you inspect Hybrid and Electric vehicles?
- Yes. On hybrid and electric vehicles, we hook up the OBD 2 computer to the vehicle to monitor for any issues regarding the charging system, as well as everything else that we already are looking for during the inspection. If the vehicle is a hybrid, we check to make sure that the battery is taking a charge, and to make sure that the vehicle is switching between the hybrid and gas engine systems without issue. On electric vehicles, we check to make sure that the vehicle is operating without issue on the road test, and that battery is not losing its charge faster then normal. Older batteries tends to fail more frequently than newer batteries. That being said, these batteries do fail, and are expensive to replace once they do. Buying an older, higher mileage, hybrid or electric vehicle can come with some potential risk.
- Will you test drive the vehicle?
- We will test drive the vehicle as long as it is street legal, safe to drive, and the seller allows us to drive it. Vehicles come in all shapes and sizes. Inspectors do too. In some instances, an inspector may not be able to test drive a vehicle, due to size constraints or liability issues. The vehicle may be test driven by the seller or seller's representative.
- Do you check the brakes?
- We check the functionality of the braking system during the inspection. We do not take the wheels off to inspect the brake pads.
- Do you check for oil leaks?
- Yes. We do check for oil leaks. Unfortunately, sellers can sometimes be sneaky. We have seen instances of seller’s power washing evidence of oil leaks off the underside of the vehicle. Due to this, not all oil leaks can be caught.
- Do you check for the engine and transmission numbers on Vintage vehicles?
- Yes we do.
- Do you check all the lights?
- We will check all the lights during the inspection except for the brake lights. The inspector is out doing the inspection by himself and it is hard to press the brakes and be behind the vehicle to check the brake lights at the same time.
